30-day guarantee
If you are not satisfied, you may return your order within 30 days of delivery.
Eligibility
Pouches must be unopened and in their original condition to be eligible for a refund.
How to start a return
Email aloha@aina7oh.com with your order number and we will send you return instructions.
Refund timelines
Refunds are issued to the original payment method within 5-10 business days of us receiving the return.
Damaged or incorrect items
If you received a damaged or incorrect item, contact us within 14 days and we will replace it at no cost to you.
Non-returnable items
Opened pouches cannot be returned for health and safety reasons.
Return shipping costs
Return shipping is paid by the customer unless the item arrived damaged or incorrect.